Small Business Owners can now apply for disaster assistance

Small business owners in all U.S. states, Washington D.C., and territories are currently eligible to apply for a long term low-interest loan due to Coronavirus (COVID-19).

The SBA’s Economic Injury Disaster Loan program provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing.

You can apply for disaster assistance online or via mail. For questions, please contact the Customer Service Center at 1-800-659-2955 or (TTY) (800) 877-8339.

Click here to apply online Coronavirus Resource

The outbreak of the COVID-19 (coronavirus) has put many citizens in a place of uncertainty — is here to help! In order to help families and individuals find the resources they need, has released a new article, “Finding the Right Help during the COVID-19 (coronavirus) Outbreak”. In the article, you will find helpful information on government benefits such as unemployment resources and healthcare coverage as well as resources for businesses and families. You can read it by clicking here.

Information for Customers Calling the Career Center

UI Questions

Concerns about getting through and wanting to visit the center to file a claim

  • The NYS UI system and telephone claim centers across the state have been handling unprecedented numbers of claims/phone calls and as a result, are experiencing some technical difficulties and are running slower. Those filing claims (or attempting too) are experiencing a variety issues, but they need to be patient and keep trying. New claimants do need to follow the newly enacted protocol and file on their assigned day to help alleviate the overload, but it is no guarantee they won’t experience issues/errors. DOL has extended telephone filing hours and is in the process of hiring additional call center staff, but claimants may still experience difficulties as we work thru this.
  • All in-person services at all Career Centers in New York State have been canceled until further notice. This is being done out of an abundance of caution based on directives from Governor Cuomo to ensure appropriate measures are being taken for the safety and health of our staff and customers.
  • If you are filing a new unemployment insurance claim, the day you should file is based on the first letter of your last name. If your last name starts with A – F, file your claim on Monday. For last names starting with G – N, file your claim Tuesday. For last names starting with O – Z, file your claim on Wednesday.

If you missed your filing day, file your claim on Thursday or Friday.

Filing later in the week will not delay your payments or affect the date of your claim, since all claims are effective on the Monday of the week in which they are filed.

Here is a step by step process to file a claim online:

We are extending telephone filing hours as follows:

Monday through Thursday, 8 am to 7:30 pm.

Friday, 8:00 am to 6:00 pm.

Saturday, 7:30 am to 8:00 pm.

NY.Gov Accounts:

If you require assistance re-setting your username and password so you can access your NY.GOV account, you will need to call the Department of Labor Contact Center at (888) 469-7365) between 8:30 a.m. to 4:30 p.m. Monday through Friday. Press option 2 to speak to a representative at the Department of Labor Contact Center.

For information regarding your unemployment insurance claim, including information regarding benefits or payments, you will need to call the Telephone Claims Center and speak with a representative: 1-888-209-8124.

Extended Benefits (will most likely change)

The federal government enacted the Families First Coronavirus Response Act, which includes extended unemployment benefits. New York has not qualified for these extended benefits at this time, but we will continue to monitor the situation and leverage all federal resources to help New Yorkers survive the economic hardships associated with the novel coronavirus.

If New York State DOES qualify for the extended benefits, New Yorkers do NOT need to do anything new. We will post additional information on the website as it becomes available. Please do NOT call our unemployment hotline with questions about extended benefits — this helps us keep our phone lines available for your fellow New Yorkers who need to file new claims.

Thank you for your understanding and patience.

Failure to Report (FTRs)

We have referred the issue of your missed appointment to the UI Division. Please continue to certify for your weekly benefits. Look for important messages from the UI Division and any forms you may need to complete in your Online Services account.

All in-person appointments at all Career Centers in New York State have been canceled until further notice. This is being done out of an abundance of caution based on directives from Governor Cuomo to ensure appropriate measures are being taken for the safety and health of our staff and customers.

Work Search Requirements

Temporary lay Off

If you are on a Temporary layoff of 4 weeks or less, with the assumption that you will be returning to your employer, you are not required to look for work. If after 4 weeks has passed and you have not been called back to work, we will reassess your temporary layoff at that time.

Permanent Lay off

We understand that you have work search constraints at this time. Work search activities that you can do each week within the limitations of the Coronavirus include:

  • Developing or revising your resume
  • Search for jobs online
  • Applying for jobs online (many industries are still hiring!)
  • Send resumes to companies that may have openings in the future
  • Interview via videoconferencing if possible
  • Registering and checking in with recruiters, college career centers, placement services and professional organizations
  • Create a LinkedIn Profile and network each week

NYS Department of Labor, Labor Standards Complaint:

If your customer has a complaint related to wages owed and other employment issues, you can submit a Labor Standards complaint by following the steps below:

  1. Fill out form LS223:
  2. (DEWS Staff only) Submit the completed form via email to:

Or submit the complaint via mail to:

NYS DOL – Division of Labor Standards

State Office Campus

Building 12, Room 266B

Albany, NY 12240

Please refer to the NYSDOL Labor Standards website for any questions:

NYS Division of Human Rights, Discrimination Complaint:

If you have a complaint alleging discrimination you can submit a Division of Human Rights Complaint form. Follow the steps below:

To file a complaint of employment discrimination, download the below form:

  1. Complete the Division of Human Rights Complaint form:

Fillable PDF:

Printable PDF:

  1. Have the form notarized
  2. Return the original, signed and notarized complaint form to the regional office closest to you by mail, or personal delivery, or you may email your complaint to or fax it to (718) 741-8322.

Refer to the NYS Division of Human Rights website for any additional questions or inquires: How to file a complaint:

Health Insurance

Individuals & Families

You and your family have many low-cost, quality health insurance options available through the Individual Marketplace.

You can quickly compare health plan options and apply for assistance that could lower the cost of your health coverage. You may also qualify for health care coverage from Medicaid or Child Health Plus through the Marketplace.

Call our help line


TTY: 1.800.662.1220

Monday – Friday, 8 a.m. – 8 p.m.

Saturday, 9 a.m. – 1 p.m.

Paid Family Leave

Governor Cuomo enacted a law that provides benefits – including sick leave, paid family leave, and disability benefits – to New York employees impacted by mandatory or precautionary orders of quarantine or isolation due to COVID-19. If you have any questions about this law please visit or call the COVID-19 Hotline at 1-888-364-3065.

Free Online Support and Learning for Recovery Programs

The Center for Family Life & Recovery has received some valuable feedback on the fears of social distancing with Recovery programs and they want to help the community stay connected! Along with live events of classes and groups, they have created 3 virtual groups to help with a place for sharing, gaining skills, engaging positively, and asking questions. They want you to be connected to their community as well as the CFLR team. Join them for skill building, discussions, and an open forum to share your hope, wisdom, and even your fears as you navigate Recovery together. Just click on the link or search Facebook for the page title below!

CFLR Family Recovery Wellness Collective For Family Wellness and Recovery. Daily tools are posted that can be used to strengthen your family.

CFLR H.O.P.E. and Wellness Recovery Community For anyone in the Recovery Community no matter how you define Recovery and for HOPE participants for virtual events. Daily discussions are started to engage wellness!

CFLR Recovery Advocates Peer Collaborative For persons interested in becoming peer recovery advocates or who are in the professional role already. This group is about building and practicing skills in recovery coaching/advocacy. Daily exercises are presented to work on coaching skills!

PC Drive-thru Food Giveaway for the Disadvantaged starting 3-23-20 in Johnson Park










What: Drive-thru Food Giveaway for the Disadvantaged

When: Monday, March 23, 2020, from 2 pm to 7:30 pm.

What: Walkers Food Giveaway for the Disadvantaged

When: Tue, Mar 24, Wed, Mar 25 & Thu Mar 26, 2020, from 3 pm to 6 pm.

Where: Johnson Park Center – 1400 West Street (Block), NY 13501

For More Information about JPC:


Johnson Park Center (JPC), with generous support from the Food Bank of Central New York (FBCNY), will be holding a drive-thru food giveaway for disadvantaged individuals and families around their site on Monday from 2:00 pm-7:30 pm.

Starting on the corner of Arthur and West streets, cars will line up at food stations where JPC volunteers, wearing protective gear including face masks, will hand out food items per household.

Carpooling is highly recommended. Each car will be identified on their windshield with the number of households represented per vehicle. 32,000 lbs of Food will be available to be given out that day to the community. Food items include fresh fruit (apples or oranges), canned items, rice, macaroni & cheese, chicken and other meat products, and cheese per household.

During this challenging time of the pandemic, by fighting hunger and food insecurity, the JPC drive-thru food giveaway provides a stepping stone to self-sufficiency.

Walkers will be served the following three days, Tuesday, March 24 – Thursday, March 26 between the hours of 3:00 – 6:00 pm at the 1404 West Street Food Pantry location. The Food Pantry operation hours are starting March 30, weekly MON-WED, 3:00 – 6:00 pm.

Filing for New Unemployment Insurance Claim Information










Providing Unemployment Insurance benefits is DOL’s number one priority and everyone who is entitled to UI benefits will receive them in a timely manner.

To that end they are implementing a new more efficient filing system based on the first letter of the applicants last name (alphabetical order). Here is the step-by-step process for filing;

A – F : Monday

G – N : Tuesday

O – Z : Wednesday

Missed your day : Thursday and Friday

Filing later in the week will not delay payments or affect the date of an individual’s claim, since all claims are effective on the Monday of the week in which they are filed.

They are also extending filing hours as follows:

Monday through Thursday 8 am to 7:30 pm.

Friday 8:00 am to 6:00 pm.

Saturday 7:30 am to 8:00 pm.

Click Here for a step by step process to file a claim.

Please keep in mind that their dedicated staff is working as hard as they can to ensure that all benefits are paid and will continue to do so. Please be patient.