MVCAA is in search of an IT Specialist. Pay is $16.05-$21.40/hour.
Full time for Mohawk Valley Community Action Agency in Utica, NY.
Basic Function: Provide support to the Technical Support Specialist to ensure the optimal operation of agency-wide IT resources, policies and training with an emphasis on the agency ‘s IT Help Desk system and Inventory Management System.
Maintain and manage the agency’s IT Help Desk system, including assigning, monitoring, closing and reporting of Help Tickets. Assign tickets and monitor work for the Technical Support Assistant and contractor personnel in coordination with the Technical Support Specialist. Implement and maintain a database of equipment, software and licenses, including location, department and service history. Maintain, repair and upgrade computer and phone systems at all locations including workstations, laptops, routers, printers, servers, telephones, cabling, etc. Assist with the purchase of new IT assets. Assist with installation and evaluation of software and licenses. Provide training on devices, software etc. to staff as appropriate. Adhere to policies and best practices related to agency-wide networked computer system. Performs other duties as requested by the Technical Support Specialist.
Possession of a Bachelor’s degree in Computer Science or related discipline or equivalent training and experience. Must have a working knowledge of computers, networked systems and Help Desk functions in a business environment. Must have 2-5 years’ experience in computer maintenance and repair, plus up to date working knowledge of computers/technology and recent software applications. Good problem-solving skill, ability to work with adults in training settings. Reliable transportation method and ability to travel for support, training, etc. Valid NYS driver’s license and ability to travel within the MVCAA service area.
For consideration, send cover letter and resume to Sarah Sandore, HR Director, 9882 River Road, Utica, NY 13502.
MVCAA is proud to be and Equal Opportunity Employer, M/F/D/V.