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Working Solutions Blog

The Workforce Development Board, Herkimer, Madison, and Oneida Counties, Inc. (WDB HMO), DBA Working Solutions, is part of the Public Workforce System, a network of federal, state, and local offices that support economic expansion and develop the talent of the nation’s workforce.

FREE Webinar: Strategies on how to Successfully apply for Positions at DFAS - March 1, 2023

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The Defense Finance and Accounting Service Center is recruiting to fill positions for Accounting Technicians.

 
These federal jobs support America’s Heroes. Accounting Technicians perform technical accounting work, including maintaining and reconciling accounts; interpreting data, determining root  causes/sources of problems, and identifying trends and workable/ corrective solutions; preparing  reports and statements; analyzing accounting data; and preparing correspondence to respond to  inquiries. This is an excellent opportunity for individuals with experience in communication and finance, who want to serve those who defend America.
 
• Many positions will be telework-eligible to residents of Herkimer, Lewis, Madison, Oneida, Onondaga and Oswego Counties.
• Training and equipment will be made available.
• DFAS offers great benefits, and opportunities for education and advancement.
 
To help candidates successfully apply for these jobs, a "Get Hired at DFAS" webinar will be offered  on:
Wednesday, March 1, 2023, at 5:00 PM
 
DFAS staff will provide information to assist applicants in understanding how to effectively navigate the online application process. Learn how to make sure your skills stand out in the online application process so you can advance to the interview stage for DFAS hiring.
 
Register in advance for this webinar here:
After registering, you will receive a confirmation email containing information about joining the webinar.
 
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Heritage Farm has a Direct Service Provider Opportunity in Bouckville

Hiring

HERITAGE FARM, INC. in Bouckville, NY is growing and currently searching for candidates that have experience working with disabled individuals.

Candidates must be dependable, accountable, and physically capable. Must submit to DMV, background checks.


• Respite, per diem; shifts available weekdays, late afternoon/evening and also weekends.
Starting pay is $14.65+ per hour, depending on experience. Overnight shifts available starting at $17.65/hour.
* Day Habilitation, part-time, 26 hours per week, Monday thru Friday, 10am-3pm. Starting pay is $13.80/hour, DOE

We offer unique opportunities utilizing our own working farm resources and those offered by the community to provide fun and educational activities to enrich the lives of those we serve.

All qualified applicants should forward resume and references to:
or mail to Sharon at Heritage Farm 3599 State Route 46, Bouckville, NY 13310.

Detailed job descriptions can be provided upon request.

Reference/Security Check? Yes
Work Hours Vary, Part-Time Hours
Normal work days Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Number of Years of Education Needed? at least a high school diploma/GED
Specialized education required? no
Years of Experience Required none
Will you accept related experience? Yes
Will you accept a trainee? Yes

Is a driver's license required? Yes

Salary Range 13.85 and up

Sick Leave? Yes
Paid Holidays? Yes

TO APPLY CONTACT: Sharon Dziekonski

Location: 3599 State Route 46, Bouckville, NY

The mission of Heritage Farm, Inc. is to provide an individualized program for each participant that reflects the founding belief that farming and rural life foster self-worth, independence, and a sense of responsibility toward family, friends, and community. We hold to the principal that the person comes first, not the disability.

Visit their website

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Community Bank is looking for a Floating Teller in Rome, NY

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The Floating Teller will work in various branch offices in a defined geographical area.

A Teller is responsible to create and deliver a positive customer experience while conducting financial transactions. This position requires an individual with a positive attitude, who is a team player, and who is able to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative. A Teller must be able to adapt well to the changing workplace environment such as customer service complaints; maintain the security of customer information; prioritize items of significance; and maintain responsibility for assigned cash drawer.

Hours: 30 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

To learn more about this position and how to apply GO HERE

To see all open positions at Community Bank GO HERE

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FREE Virtual Workshops This Week

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Job Seekers: The NYS Department of Labor is offering these helpful online workshops this week. And you can chat with a Career Counselor too!

 
Wednesday, February 22
11 am - Veterans Services & Resources
1 pm - Managing Job Loss & Moving On
1 pm - SUNY for All-Online Training Program
 
Thursday, February 23
11 am - Career Assessment & Exploration
1 pm - Hiring Incentives for Businesses that Assist Justice-Involved Job Seekers
1 pm - Networking
 
Friday, February 24
11 am  - Chat with an Employment Counselor
11 am  - Spanish: Managing Job Loss & Moving On

1 pm  - Resume Development

Learn more and how to sign up HERE

 

 

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Production Assembler (First Shift) Needed in Oriskany

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Nortic, Inc is hiring a Production Assembler (First Shift)

Location Oriskany, New York

1st shift - 7 am - 3:30 pm Monday to Friday, no weekends.

Duties and Responsibilities:

  • Perform basic manufacturing assembly, sub-assembly, and packaging duties to assemble and ship select products following companies' policies and procedures.
  • Operate machine set up by another with defined adjustments.
  • Load/Unload parts and cut/trim parts using established procedures/tools.
  • Inspect parts for quality control.
  • Complete required work to include labeling, taping and stacking boxes.


Requirements:

  • Previous manufacturing experience preferred but not necessary.
  • Mechanical ability desired as is learning to improve your skill set.

Benefits:

Nortic offers a wide array of benefits to fit your unique needs:

  • Competitive compensation
  • Sick and vacation days off
  • Job review and potential pay increase after 90 days
  • Excellent healthcare including medical, dental, vision and prescription coverage after 90 days.
  • Short- & long-term disability plus life insurance option
  • Retirement Savings Plan -- company match dollar for dollar up to 3%

Nortic is an Equal Opportunity Employer & an Affirmative Action Employer. Nortic is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, citizenship status, or veteran status.

TO APPLY:

Send resume to and include machine operator in subject line.

 

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Mohawk Valley Community Action is hiring!

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What makes MVCAA a great workplace?


1. MVCAA believes in a diverse workplace, diverse in perspective, demographics, abilities, etc.
• All employees have a voice at MVCAA.
2. MVCAA believes in upward mobility.
• We support potential employees in their initial job selection in the agency knowing that all positions have a pathway to promotion.
• We want a diverse leadership team as well.
3. MVCAA invest in their employees.
• This includes a variety of support programs, like mentorship.
• There will be many training opportunities in your chosen position as well as professional soft skills, social justice, and culturally sensitive practices to name a few.
4. MVCAA believes in a home-work balance therefore we provide a generous benefit package with sufficient time off.
• This package also includes options for health insurance, dental, vision, life insurance, and tuition reimbursement programs. MVCAA is a qualifying employer for the Student Loan Forgiveness Program.
5. All MVCAAs positions are Monday through Friday with rare evening hours (for example if we were going to do a special event.)
6. MVCAA believes in social justice where all our community is empowered to live up to their fullest potential. We have a DEI committee that is active at the agency and within the community.
7. MVCAA truly changes the world, every single day.
• You will take notice of the impact you make on individuals/families and KNOW you work for an impactful agency.

LEARN MORE/ SEE OPEN POSITIONS/ HOW TO APPLY

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Workshop on Civil Service Strategies - March 6, 2023

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Herkimer College Partners to Host Workshop on Civil Service Strategies

Herkimer College joins Herkimer Working Solutions Career Center and the Herkimer and Oneida County Civil Services offices to host a Civil Service Strategies workshop at 1:30 p.m. on Monday, March 6 at the College’s Robert McLaughlin College Center. The event will be moderated in a Q&A format, free and open to the public.

Panelists include Steve Billings from Herkimer County Civil Service, Brian Jweid from Oneida County Civil Service, and Karin Piseck of Working Solutions. Herkimer College Director of Career Services Suzanne Paddock will serve as the moderator. The workshop will take a closer look at civil service career opportunities, including all education levels and fields, as well as inform participants on how to prepare and succeed in the civil service process.

“A primary goal of this program is to demystify the process of obtaining a civil service position all while highlighting the many opportunities that exist here in central New York,” Paddock explains.

According to Billings, currently, Herkimer County has openings in many departments. “Caseworkers, 911 Operators, and Correction Officers are particularly in high demand at this time,” he says. These positions come with excellent benefits, which include NYS Retirement, paid time off, and health and dental benefits.”

Read More in the Press Release

WHEN: March 6, 2023, 1:30pm - 2:30pm
WHERE: Robert McLaughlin College Center (RMCC), The Cogar Art Gallery
 
For Location Information, GO HERE
 
 

For more information, contact Suzanne Paddock at

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Presidents' Day 2023

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Presidents' Day is Monday, February 20, 2023.

Office Hours: The Workforce Development Board is closed. All Working Solutions Career Centers are closed. 

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FREE Virtual Disability Training with Guest Speaker David Whalen

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You're invited to the Workforce Development Board's NY SCION grant program's FREE disability awareness training that will take place on Thursday, February 23rd.

WHEN: February 23, 2023, 9:00am to Noon

WHERE: ONLINE

With guest speaker David Whalen.

Topics Include:

>Basics of Americans with Disabilities Act
>Definitions of Neurodivergent Disabilities
>Defining Workplace Accommodations

David Whalen has worked in the disability field his entire career, founding Disability Awareness Training in 2004. He has trained some 600 audiences on the topic of disability awareness. Training is designed to sensitize and educate on disabilities as it pertains to employment to include best practices. He worked at Niagara County ARC for 17 years serving adults with developmental disabilities. He is a Northeast ADA Certified Trainer specializing in employment. He is a Past-President of the Williamsville Central School District's Special Education Parent Teachers Association (SEPTSA), former Chair of the Parent Network of WNY and Town of Amherst Committee on Disabilities. He currently serves on the National Fire Protection Assn’s Disability committee, Commissioner of the Amherst Challenger Baseball division, and Board Member for C-HOPE of WNY.

TO REGISTER FOR THIS VALUABLE ONLINE EVENT:

Contact Kelly Manley 
Phone: 315-207-6951 ext. 139  -  Email: 

Read the Press Release

Download the Flyer

About the NY SCION grant

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Strategic Global Aviation has an Aircraft Avionics Job Opportunity in Rome

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Salary Range $73,000

Job Description:

Reading, comprehending and utilizing for reference Technical Manuals and Illustrated Parts Catalogues.
Proper and detailed population of work cards.

Perform maintenance on aircraft in accordance with all safety, technical data, and regulatory body directives.

Requires a Physical? Yes
Requires a Drug Test? Yes
Must Own Tools? Yes

Job is: Full Time
Work Hours 7AM-3:30PM
Normal work days: M - F
Overtime? Yes

Number of Years of Education Needed? 2-4
Specialized education required? Aircraft Experience
Years of Experience Required 2-4
Will you accept related experience? Yes

Salary Range $73,000
Pay Frequency Hourly
Is salary negotiable? Yes

Health Insurance? Yes
Dental Insurance? Yes
Paid Vacation? Yes
Sick Leave? Yes
Paid Holidays? Yes
Retirement Plan? Yes

Address: 394 Hangar Road, Rome, NY 13441


To Apply: Contact Nicole Townsend
Email

View/Download the Job Description

 

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FREE Online Workshops This Week from the NYS Department of Labor

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We've got some great new workshops to tell you about. Plus, you can chat with an Employment Counselor too!

What's coming up this week:

February 13   11 am  Learn New Skills with Coursera    
February 13   11 am  Interviewing Techniques                 
February 13   1 pm   Spanish: Interviewing Techniques       
February 14   11 am  Give Yourself Credit: SUNY Empire State College Info Session
February 14   11 am  Worker Retention  Services for Job Seekers with Disabilities 
February 14   1 pm   Public Speaking                 
February 15   11 am  Learning about Childcare Assistance Program (CCAP) Overview 
February 15   1 pm   Choosing a Career Path After Acquiring a Disability       
February 15   1 pm   Self-Motivation                            c
February 16   11 am  Going to School to Get Back to Work             
February 16   1 pm   SUNY  Micro-Credentials
February 16   1 pm   Social Media Featuring LinkedIn                 
February 17   11 am  Using  Age to Your Advantage
February 17   11 am  Salary Negotiation
February 17   1 pm   Chat with an Employment Counselor

 

Learn more and how to sign up HERE

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The Department of Labor has a Labor Services Representative (DVOP)/Trainee Opportunity in Utica

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Full-Time -  38 hours per week.

MINIMUM QUALIFICATIONS:
Status as a Veteran* as defined by federal statutes AND A bachelors or higher degree**,
OR One-year of detailed experience as indicated below.

Detailed Experience: providing employment, reemployment, training and labor market services to job seekers, employers, unions and other interested parties. These activities must include one of the following areas: conducting interviews to evaluate the nature of services desired, obtaining employment histories, identifying barriers to employment and developing solutions to such barriers, providing information about workforce development and training programs and related grants, or reviewing and evaluating workforce development and training services' applications.
*Eligibility must be verified by the U.S. Department of Veterans Affairs at the time of interview.
**Degree must be awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education.
If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency.

Hourly LSR's are not eligible for transfer or reassignment.

Preferred Qualifications: Preference in selection will be given to veterans with service-connected disabilities Ability to initiate and maintain relationships across a diverse set of stakeholders.

Reassignment Qualifications (Current Department of Labor Employees only):Current Department of Labor employee with at least one year of permanent, contingent-permanent, or 55b/c service in a Labor Services Representative (DVOP)/Trainee 1/2 title; if you have less than one year, you must be reachable on the current eligible list for this location if one exists.

STANDARD DUTIES:
The Labor Services Representative (Disabled Veterans Outreach Program) duties will include but are not limited to the following: provide and facilitate a full range of employment and training services to veterans; focus on providing and facilitating intensive services to veterans with significant barriers to employment; provide case management services; conduct outreach activities; provide services at other out-station locations as assigned.

Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evening and/or out-stationed assignments.

All candidates must submit the following to :
A cover letter A copy of your resume in Word or PDF format
Proof of Bachelor's degree, if applicable
Copy of your DD214 (which shows your discharge status)
Proof of service connected disability (example: letter from VA is acceptable, please note 55b/c letters cannot be accepted as proof of service connected disability)
Candidates with no previous state service will begin at the starting rate of the salary range listed above.

If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, .

How to Apply:
To apply, contact the employer by mail, by email, or on-line:
New York State Department of Labor Harriman State Campus,
Building 12, Room 561
Albany, NY 12240
Email:
View the posting:  https://nlx.jobsyn.org/7d87434a0a4342698e6ddb76ec832b7d161

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Just in: New Local Job Opportunities

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Are these great local companies looking for YOU? 

Precision Castparts Corp. is looking for a Machinist, New Hartford NY

Precision Castparts Corp. is looking for a NDT LEVEL III Engineer - New Hartford, NY

Cornerstone Building Brands is looking for a Production Associate 1st Shift in Rome

Schneider is looking for a Class A CDL - Dedicated truck driver - Tractor Supply in Frankfort

 

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A4TD is hiring a Full-Time Trainer - Position is Remote

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Associates for Training and Development is looking for a talented individual to join their Training team.

The position is remote with an option of working in an office within A4TD’s
service areas (the states of Connecticut, Maine, New York, Pennsylvania, and Vermont).

"A4TD has an opening for a Trainer to join our dedicated, mission-driven team. Our dynamic team comes from diverse backgrounds. We are teachers, coaches, accountants, former restaurant managers, veterans, and more.

Are you a self-starter, curious and creative, and ready to learn? If you are motivated to make a difference, this may be a great fit. We can train the right person.

What is the job?
We are looking for a motivated and creative professional to join our team that administers workforce development programs, including the Senior Community Service Employment Program (SCSEP). The SCSEP helps low-income, unemployed seniors by assigning them to paid internships at local nonprofits and public agencies, then helps them transition to permanent employment and achieve economic independence. Your job is to support A4TD’s programs by leading professional development activities through mentoring, coaching, and training staff (professional staff and participant assistants) in their core job responsibilities. This position is part of A4TD’s Training Team. Some travel to A4TD offices may be needed and is reimbursed at the current IRS rate. The position is remote with an option of working in an office within A4TD’s service areas (the states of Connecticut, Maine, New York, Pennsylvania, and Vermont).

What are my job functions?
 Train to performance - plan, design, deliver and evaluate training programs
 Collaborate with managers to determine areas for employee improvement, and conduct 1-1 and/or small group sessions to address employee needs
 Develop learning systems consistent with the company’s core values of continuous improvement
 Develop and execute systems to monitor and ensure employees are successfully performing their job responsibilities
 Contribute in new staff onboarding activities
 Identify specialized training opportunities and interfaces with training partners to secure low/no cost training opportunities for program participants.

Perks & Benefits:
 A very competitive benefits package including a generous 401K match; medical, dental and vision insurance; paid federal holidays; sick and vacation time; life insurance; and EAP
 A positive, collaborative work environment where your ideas are welcomed
 Opportunities for professional growth and development
 A diverse and hardworking team that learns from one another
 Flexible schedule and flexibility in a way that prioritizes a work-life balance

Education: Bachelor’s Degree in business, education, HR, or related field
Experience: A minimum of 3-5 years of proven experience in corporate training, education,
program management, or HR

What you will bring to the role:
 Great attitude: motivated to make a difference, ready to learn, and has a collaborative approach
 Knowledge of: corporate training techniques, effective teaching methodologies and tools, and use of virtual platforms to deliver training
 Coaching skills: the ability to energize staff to perform their core job responsibilities
 Communication skills: the ability to deliver engaging presentations to groups of people; the ability to clearly and concisely communicate one-on-one both verbally and in writing; the ability to engage in active listening
 Time management and organizational skills: ability to balance competing, time-sensitive priorities
 A self-starter who can work independently with minimal direction, while maintaining a commitment to teamwork and collaboration
 The ability to creatively solve problems and innovate within a highly regulated environment
 Computer skills: Intermediate level proficiency in MS Office suite products including Word, Excel, Outlook, and especially PowerPoint. File management skills; online research skills; proficiency in e-learning software is an asset
 Authorization to work in the USA required.


We would love if you could bring to the role:
 Professional training credential, such as a Certified Professional in Talent Development (CPTD), is a plus
 Experience working with mature workers, culturally diverse populations, and persons with disabilities
 Bilingual (Spanish) preferred

TO APPLY:  Email your cover letter with salary requirements and resume to

Only those applicants who submit both documents will be considered.

They plan to review resumes starting the week of 2/20/23.

Associates for Training and Development (A4TD) is a nationally recognized workforce development non-profit that originated in 1983. A4TD administers job training programs for mature workers in five states: CT, ME, NY, PA, and VT. We recognize the dignity and worth of our program participants and hold firm in the belief that mature workers have the right to contribute to
their economic stability. When a program participant is offered a job consistent with their interests and abilities, we at A4TD are uplifted and energized to do it again with the next participant. As the demographics of our country’s workforce change, we know mature workers bring needed skills and talents to the workplace.

View/Download the full Job Description

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Whitestown Dental Care is looking for a Dental Assistant

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One yaer of dental related experience. Salary Range $15.00 -$19.00

 

Job Description

Seat patients, assist Dr. ,take x-rays, sterilize instruments
Dental experienced

Reference/Security Check? Yes
Job is: Full Time, Part Time
Work Hours 7:00-5:00
Please check normal work days: Monday, Tuesday, Wednesday, Thursday, Friday
Overtime? No
Number of Years of Education Needed? 12
Years of Experience Required 1 preferred
Will you accept related experience? Yes
Is a driver's license required? Yes
Salary Range $15.00 -$19.00
Health Insurance? Yes
Paid Vacation? Yes

TO APPLY Contact: Rebecca Diodati
Email

https://whitestowndentalcare.com/

Whitestown Dental Care
131 Oriskany Blvd, Whitesboro 13492

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New Local Job Opportunities - February 3, 2023

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Just in- These local companies are hiring now!

 

FerrellGas is hiring a Truck Driver (Seasonal) in Verona, NY

Kitware is hiring a Machine Learning Engineer in Rome, NY

Assured Information Security, Inc. has a Engineering Co-op/Internship Opportunity (Summer 2023) in Rome, NY

 

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February Newsletter - 2023 - News and Opportunities

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We've got a lot of new events and opportunities to tell you about in our Workforce Development Board/Working Solutions February newsletter!

>New free in-person job fairs,

>New free learning and training opportunities,

>A free virtual disability awareness training event,

>Incentives for businesses,

>Community news and opportunities,

>A great success story,

>And lots more!

READ IT HERE

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FREE Virtual Workshops - February Schedule

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Ready to improve your skills and start on your ideal career?

The New York State Department of Labor offers FREE virtual workshops on resume writing, interviewing, transferable skills and more!

View the February Schedule and How to Register Here

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WKTV - 2 “Back to Work” Job Orders - January 27, 2023

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To learn more about these job opportunities and how to apply GO HERE and type in the Job Order #.

 

Job Title: Assistant Civil Engineer                                                                    City: Herkimer, NY

Full time for the county highway department. Duties: Perform field and office work in connection with highway construction and maintenance projects. Requirements: Associates degree in civil engineering, surveying technology or a related field and three years of experience in engineering work OR graduation from high school and five years of experience in engineering work.

Pay: $54,723/year. Benefits                                                                   Job Order # NY1450251

____________________________________________________________________________________

 

Job Title: Office Manager                                                                     City: Frankfort, NY

                                                                                                         

Full time for a precision machine shop. Duties: Handle financial data including Accounts Receivable, Accounts Payable, General Ledger, and Payroll entries using computer software.  Requirements: High school diploma or the equivalent 1 year of experience in filing, office management and reception. Must be proficient in Microsoft Office software.

Pay: Competitive pay. Benefits.                                                            Job Order # NY1450396

____________________________________________________________________________________

Job Title: Shop Maintenance and Support                                            City:  Cazenovia, NY    

 

Full time for a manufacturer of high-precision electro-mechanical components. Duties: Provide machine operator support by cleaning equipment, draining and cleaning machines, and assisting with shipping.  Requirements: High school diploma or equivalent. Must be able to communicate in English, do simple addition and subtraction, use hand tools, and have basic mechanical abilities.

 

Pay: Competitive pay. Benefits.                                                            Job Order # NY1450630

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Featured Job Opportunities and Hiring Events - January 27, 2023

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We have a lot of in-person and virtual Hiring Events you won't want to miss. And dozens of new job opportunities to share with you this week.

See who's looking to HIRE YOU this week!

Featured Job Opportunities

Mohawk Valley (West) Daily Job Leads – 1/23/2023

Mohawk Valley (West) Daily Job Leads – 1/25/2023

Mohawk Valley (West) Daily Job Leads – 1/26/2023 (part 1)

Mohawk Valley (West) Daily Job Leads – 1/26/2023 (part 2)

Mohawk Valley (West) Daily Job Leads – 1/27/2023

Upcoming Hiring Events

• January 31, 2023 - Turning Stone Hiring Expo-Explore hundreds of career opportunities across 25 properties. On the spot hiring for qualified candidates!
• January 31, 2023 - Six County Virtual Job Fair-over 50 businesses all looking to hire! Sponsored by the Workforce Development Program’s RADAR Grant.
• February 2, 2023-Herkimer Working Solutions' U.S. Care Systems Recruitment Event. Now hiring Personal Care Aides. Stop in for an on the spot interview!
• February 15, 2023-Department of Labor’s In Person Mini Job Fair with opportunities in manufacturing, healthcare, human services and more!
• February 15, 2023- MVCC, The RADAR Grant and NY SCION will host a job fair for jobseekers of all abilities. Local agencies that provide employment services to people with a disability will be on hand to provide information about their programs and services.

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Helping CNY Get Back To Work

The Workforce Development Board, Herkimer, Madison, and Oneida Counties, Inc. (WDB HMO), DBA Working Solutions, is part of the Public Workforce System, a network of federal, state, and local offices that support economic expansion and develop the talent of the nation’s workforce.

Job Search

Online resources and personal assistance by Advisers at the Working Solutions centers combine to help you maximize the tools needed for an effective job search.

Read More About Job Search

Contact Us

Learn more about what Working Solutions can do for your business.

Working Solutions
209 Elizabeth Street
Utica, New York 13501

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

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