Workforce Development Board of Herkimer, Madison & Oneida Counties, Inc.


Working Solutions Blog

The Workforce Development Board, Herkimer, Madison, and Oneida Counties, Inc. (WDB HMO), DBA Working Solutions, is part of the Public Workforce System, a network of federal, state, and local offices that support economic expansion and develop the talent of the nation’s workforce.

DFAS is Hiring Part-Time Contact Representatives in Rome, NY


Contact Representative (Position is located within the Call Center Operations) GS 962 04/05

Part-time – up to 32 hours a week

Customer Service Representatives Needed! Seeking motivated individuals with excellent communication skills to answer incoming calls and emails from active and retired military and civilian customers.

Benefit Highlights Include:
Day Shift, M-F no weekends
Teleworking available
11 Paid Holidays Per Year
Paid Vacation and sick Time
Health, Dental and Vision Insurance
Retirement Benefits
Tuition Assistance and Career Development

• Responds to customer inquiries with complete and accurate information by returning telephone calls or responding in writing when necessary.
• Explains clearly, accurately and concisely to customers in layman's terms, the outcome of research, decisions, options, or time-frames required to resolve an inquiry.
• Develops applicable solutions to problems and ensures corrective actions are completed.
• Analyzes customer accounts to identify computation problems, erroneous data, incorrectly processed transactions, duplicate charges, missing documents, and address corrections.

Job location – DFAS Rome, 325 Brooks Road, Rome NY 13441

How to apply
For more information please visit and apply through USA Jobs. The opening date for this announcement is 03/02/23 and it will close 03/15/2023.

Stay Informed

When you subscribe to the blog, we will send you an e-mail when there are new updates on the site so you wouldn't miss them.

Check out this week's WKTV-2 'Back to Work' Job Op...
Workforce Development Board/Working Solutions Marc...
Comment for this post has been locked by admin.


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Monday, 04 December 2023

Captcha Image

News & Updates

This month we're sharing lots of upcoming hiring events and free learning/training opportunities. Plus, see how our apprenticeship training grant programs are helping individuals prepare for a good paying career in a field they love. And we have a ne...

Contact us

Learn more about what Working Solutions can do for your business.

Working Solutions
209 Elizabeth Street
Utica, New York 13501

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

Copyright Working Solutions. All Rights Reserved.