Herkimer County Department of Personnel has announced an examination open to the public for Police Officer.

Date of Examination: September 17, 2022

Filing Deadline
Applications must be received or postmarked by: July 29, 2022

LEARN MORE HERE

Tidal Basin Group has an immediate need for Call Center Representatives in their Utica, NY, office.

"IMMEDIATE OPPORTUNITY!!! Do you like making an impact on someone’s life? Can you work under pressure? If so, our Call Center Representative position may be perfect for you, and we invite you to apply and join our rapidly growing team!

As a Call Center Representative, you will utilize your root cause analysis and critical thinking skills to manage inbound calls in our state-of-art contact center while supporting a federal and state government contract. If you enjoy helping others, you will find this role to be challenging and rewarding."

Job responsibilities and duties
• Answer incoming phone calls and respond to customer’s email.
• Management and resolve customer complaints
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application.
• Route calls to appropriate department.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.
• Assist customers by researching issues, exploring answers, and providing information and alternative solutions.
• Actively listen to the callers.
• Adhere to department and company guidelines.
• Adhere to established customer service and documentation standards within required time frames/
• Adhere to contact center scheduling, ensure telephone coverage during contact center hours of operations.
• Perform clerical or administrative task as assigned.
• Other duties as assigned.

Call Center Agent Qualifications and Skills
• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Must be available between the hours of 8:00am – 9:00pm EST.
• 1-3 years of previous experience in customer service.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately.
• Polished phone etiquette and grammar and strong computer data entry skills.
• Strong attention to detail, time management, and decision-making skills.
• Must be comfortable working in a fast-paced, high-volume call center.
• Ability to demonstrate both empathy and professionalism.

Preferred:
• Professional Proficiency in English, Spanish and Creole/French languages.
• Previous experience in a Disaster Recovery call center, however not required.
• Prior call enter experience preferred.
• Case management experience preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

Location: Utica Business Park.

Start as soon as June 20th. More positions to come.

Contact: Laura deLoach, Vice President, Resource Management - 

www.TidalBasinGroup.com

The Department of Transportation (DOT) has Year-Round, Summer Employment for Youth, and Training Opportunities!

Summer Employment for Youth
Service & Repair Mechanic (Motor Equipment)
Highway Maintenance Worker
Highway Maintenance Worker Trainee

The Central Adirondack Association and LivingADK has launched a comprehensive regional hiring tool for businesses along the Route 28 corridor into the Adirondacks.

The scope is from Boonville (Lewis County) through Forestport (Oneida County), through Town of Webb (Herkimer County) and into Inlet (Hamilton County). It is completely free for both job seekers and employers to use, and streamlined for maximum ease of use.

Targeted job seekers are people living around a 35-40 minute commuting distance along the Route 28 corridor.

They will also be adding the summer commuter bus route to the site as well, and plan to add listings of workforce housing rentals available in the area.

"Our goal is to provide job seekers looking for employment in the Western Central Adirondacks a one stop shop in their job seeking process," says LivingADK Community Development Specialist Daniel Kiefer-Bach. "Job seekers can go to workforceadk.com and create a quick profile, they can even upload info from an existing LinkedIn or Google account, making the signup even easier.

"The more traffic and usage we can create, the better we can serve job seekers looking for an amazing job in the serenity and beauty of the Western Central Adirondacks," Dan says. "If you have to commute 35-40 minutes to work, why not commute up into some of the most beautiful forested lands in the NorthEastern US?  We have full time, part time, seasonal, year round and every type of job in between."

Read More in the LivingADK Announcement for Businesses

See the infographic for job seekers

Go to the WorkforceADK website

Visit the LivingADK website

See more job search links and helpful resources for job seekers on our Working Solutions site

To learn more about these job opportunities, GO HERE and type in the Job Order #.

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Job Title: Automotive Technician                                                        City: Utica, NY

Full time for a local auto repair shop. Duties: Perform oil changes, brake installation, tire changes and light mechanical repairs. Requirements: High school diploma or the equivalent. At least one year of auto tech experience preferred.

Pay: Starts at $18.00/hour, more based on experience.                          Job Order # NY1422138

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Job Title: Benefits Manager                                                                 City: Utica, NY

Full time for a human services agency. Duties: Administer the agency's employee benefit programs. Ensure that the benefits programs enhance the organization's ability to recruit and retain employees. Requirements: Bachelor's Degree in human resource management or a related field, and a minimum of three to five years of experience in benefits management or related human resource activities.

Pay: Competitive salary. Benefits.                                                       Job Order # NY1422542

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Job Title: Crew Member                                                                      City: Madison, NY

Full time for a company that provides services to the utility and telecommunications industries. Duties: Repair and maintain utility poles.   Requirements: Valid driver’s license and the ability to travel away from home to various job locations for short and extended periods. Must be physically capable of performing the job. Training provided.

Pay: $18.15/hour. Benefits.                                                                  Job Order # NY1422235

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Job Title: Finance Manager                                                                 City: Mohawk, NY

Full time for a regional office supply distributor. Duties: Examine, analyze, and interpret accounting records. Directly supervise 3 employees, compile monthly customer statements, and contact past due accounts.  Requirements: Bachelor's Degree in Accounting or a related field and five years of professional experience. An equivalent combination of education and experience will be considered.

Pay: Competitive pay. Benefits.                                                           Job Order # NY1422210